Introduction to ISO/IEC 17020:2012

This conformity assessment course offers an introduction to the requirements of ISO/IEC 17020:2012 for inspection bodies. 


Led by an experienced assessor, this training will give you the tools to understand and apply the standard in your work. 

Self-paced online course

Duration: 6 hours
Delivery mode: online module
Language of instruction: English and French
Cost: $485.00 CAD
Instructor: Meet our expert faculty
This course uses a combination of videos, exercises and review questions to engage you in the course material. You will need access to a computer and reliable internet to take this course.

Private workshop

Duration: varies depending on learning objectives
Delivery mode: virtual workshop or in-person
Language of instruction: English or French
Cost: Get a quote

Who should take this course

This course is intended for staff and contractors with inspection or accreditation bodies that use ISO/IEC 17020:2012.

What you will learn

By the end of this course, you will be able to:

  • explain the ISO/IEC 17020:2012 requirements for inspection bodies, including: competency management (technical expertise), technical judgment, inspection process (preparation, delivery, safety and decision)
  • audit inspection body policies, processes, procedures and actions for conformance with the standard
  • identify potential nonconformances
  • identify supporting documents relevant to organizations using this standard
  • discuss common challenges faced by organizations working with the standard


Self-directed online courseComplete the course within a year from the start date.English and French$485.00Enroll now
Private workshopBy requestEnglish and/or FrenchBy requestGet a quote

Questions about the course? 

Contact our learning team at 


Cancellations, refunds and transfer policy

Learn about our policy on cancellations, refunds and transfer


Consultation disclaimer

As an accreditation body, SCC is not able to act as a consultant during public or private sessions. Although instructors can answer questions and provide examples of best practices, they will not provide solutions to organization-specific issues.