ISO/TR 32123:2024

Transaction assurance in E-commerce — After-sales services

This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.

SDO:

ISO

Language:

English

ICS Codes:

35.240.63

Status:

Published

Publish date:

2024-12-12

Standard Number:

ISO/TR 32123:2024