ISO/DIS 32122

Transaction assurance in e-commerce — Guidelines for offering online dispute resolution services

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.

SDO:

ISO

Language:

English

ICS Codes:

03.080.30; 35.240.63

Status:

Draft

Publish date:

1969-12-30

Standard Number:

ISO/DIS 32122