ISO/IEC 30105-8:2022

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.
SDO:
IEC
Language:
English
ICS Codes:
35.020
Status:
Published
Publish date:
2022-12-12
Standard Number:
ISO/IEC 30105-8:2022