ISO/IEC 30105-8:2022

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery. This document does not define technologies and tools for implementing the CPI methodology.

SDO:

IEC

Language:

English

ICS Codes:

35.020

Status:

Published

Publish date:

2022-12-12

Standard Number:

ISO/IEC 30105-8:2022