Access to Health and Social Services in Official Languages

HSO Group
Standards Development Organisation:
Health Standards Organization
Contact Information:
Health Standards Organization
Working Program:
View the HSO work program
Designation Number:
CAN/HSO 11012:2018
Standard Type:
National Standard of Canada - Domestic
Standard Development Activity:
New Standard
ICS code(s):
11.020.10
Status:
Proceeding to development
SDO Comment Period Start Date:
SDO Comment Period End Date:
Posted On:

Scope:

Note: The ICS code for this NOI wasupdated by the responsible SDO on April 23, 2024.

HSO’s Communication in Minority Language Situations Standard aims to improve access for Canada’s two official linguistic minorities (French outside of Quebec and English inside of Quebec) to safe, high-quality health services and social services across the continuum of care. The standard criteria are grouped into three sections based on these functions: 1) Communication and language services; 2) Governance, leadership, and workforce; 3) Engagement, accountability, and organizational culture.

Project need:

The standard is being developed to provide healthcare institutions with guidance on how to ensure quality and safety within their unique institutional and linguistic context; policy makers a blueprint for the requirements to designate and recognize healthcare institutions offering quality healthcare of linguistic minorities in their jurisdictions; and external assessment bodies with measurable requirements to include in assessment programs.

Note: The information provided above was obtained by the Standards Council of Canada (SCC) and is provided as part of a centralized, transparent notification system for new standards development. The system allows SCC-accredited Standards Development Organizations (SDOs), and members of the public, to be informed of new work in Canadian standards development, and allows SCC-accredited SDOs to identify and resolve potential duplication of standards and effort.

Individual SDOs are responsible for the content and accuracy of the information presented here. The text is presented in the language in which it was provided to SCC.