Wayfinding for health care facilities

1.1.1

This Standard establishes requirements for the planning, design, implementation, maintenance, evaluation, and continual improvement of wayfinding systems for HCFs.

1.1.2

This Standard addresses the following components of wayfinding as a user experience, a process, a plan, and a system:

a) place;

b) people;

c) elements; and

d) continual improvement.

1.2

This Standard sets out requirements for intuitive, accessible, and understandable wayfinding through the following:

a) facility design as the starting point of a user friendly wayfinding system;

b) natural orientation concept in wayfinding strategy;

c) consistency in sign content, layout, and program organization;

d) visual continuity and order in signage for all types of HCFs and sites;

e) the number of decision-making points through HCFs and sites;

f) clarity and consistency in all forms of communication to the patients, visitors, and providers;

g) the number of signs on existing HCFs and sites;

h) waylearning for return patients, visitors, and providers:

i) accessible wayfinding elements;

j) applicable multicultural and multilingual requirements;

k) digital and emerging technologies; and

l) a sustainable approach in implementation of wayfinding strategies.

1.3

This Standard does not include emergency and life safety aspects of egress as determined by the authority having jurisdiction.

1.4

This Standard applies to all classes of HCF.