Quality management systems — Requirements

CSA Group
Standards Development Organisation:
Canadian Standards Association (operating as CSA Group)
Working Program:
View the CSA work program
Designation Number:
ISO 9001
Standard Type:
National Standard of Canada - Adoption of International Standard
Standard Development Activity:
New Edition
Status:
Proceeding to development
SDO Comment Period Start Date:
SDO Comment Period End Date:
Posted On:

Scope:

1Scope

This International Standard specifies requirements for a quality management system where an organization:

a) needs to demonstrate its ability to consistently provide product or service that meets customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All  requirements  of  this  International  Standard  are  generic  and  are  intended  to  be  applicable  to  all organizations, regardless of type, size and product provided.

NOTE 1       In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.

NOTE 2       Statutory and regulatory requirements can be expressed as legal requirements.

Note: The information provided above was obtained by the Standards Council of Canada (SCC) and is provided as part of a centralized, transparent notification system for new standards development. The system allows SCC-accredited Standards Development Organizations (SDOs), and members of the public, to be informed of new work in Canadian standards development, and allows SCC-accredited SDOs to identify and resolve potential duplication of standards and effort.

Individual SDOs are responsible for the content and accuracy of the information presented here. The text is presented in the language in which it was provided to SCC.