Information technology - Systems and software Quality Requirements and Evaluation (SQuaRE) - Measurement of IT service quality

CSA Group
Standards Development Organisation:
Canadian Standards Association (operating as CSA Group)
Working Program:
View the CSA work program
Designation Number:
ISO/IEC TS 25025
Standard Type:
National Standard of Canada - Adoption of International Standard
Standard Development Activity:
New Standard
ICS code(s):
35.080
Status:
Proceeding to development
SDO Comment Period Start Date:
SDO Comment Period End Date:
Posted On:

Scope:

This document defines quality measures useful for requirements and evaluation of IT service quality in terms of characteristics and sub-characteristics defined in ISO/IEC TS 25011.

This document contains a basic set of quality measures for each characteristic and sub-characteristic.

This document does not assign ranges of values of the quality measures to rated levels or to grades of compliance. Such values are defined based on the nature of the IT service, and so depends on factors such as category of the IT service or users' needs. Some attributes can have a desirable range of values,

which does not depend on specific user needs but generic factors, for example, service downtime. This document includes, in Annex A, considerations for the selection and application of quality measures.

The quality measures in this document are primarily intended to be used for quality evaluation and improvement of IT services during or after the development life cycle.

The main users of this document are people carrying out quality requirements specification and evaluation activities for IT services as part of the following:

— development: including requirements analysis, design, implementation, testing and deployment during the development life cycle;
— quality management: monitoring activities of quality assurance and performing quality control of an IT service;
— supply: making a contract with the user for supplying an IT service under the terms of a contract;
— acquisition: including IT service selection, when acquiring or procuring an IT service from a service provider;
— maintenance: improvement of an IT service based on quality measurement.

The relationship of this document to domain-specific IT service quality model and its precedence over  this document is determined by the user in a specific context of use.

Project need:

To align Canadian requirements with those of the respective international standards being proposed for adoption and to maintain alignment between Canadian information and communication technology standards and each respective international standard. This proposed New Standard is being developed at the request of P123 – Technical Committee on Information Technology. It will provide the industry with the latest standards available in the ICT field.

Note: The information provided above was obtained by the Standards Council of Canada (SCC) and is provided as part of a centralized, transparent notification system for new standards development. The system allows SCC-accredited Standards Development Organizations (SDOs), and members of the public, to be informed of new work in Canadian standards development, and allows SCC-accredited SDOs to identify and resolve potential duplication of standards and effort.

Individual SDOs are responsible for the content and accuracy of the information presented here. The text is presented in the language in which it was provided to SCC.