Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1

Designation Number:
CSA ISO/IEC TR 20000-5:15 (R2019)
Standard Type:
National Standard of Canada - Adoption of International Standard
Standard Development Activity:
Withdrawal
ICS code(s):
35.020
03.080.99
Status:
Proceeding to development
SDO Comment Period Start Date:
SDO Comment Period End Date:
Posted On:

Scope:

Note: The standard development activity and project need for this NOI (originally published on August 13, 2024) was updated by the responsible SDO on November 19, 2024.

 

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011. This part of ISO/IEC 20000 illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.

 

This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.

Project need:

This Standard is no longer to be maintained by CSA Group.

Note: The information provided above was obtained by the Standards Council of Canada (SCC) and is provided as part of a centralized, transparent notification system for new standards development. The system allows SCC-accredited Standards Development Organizations (SDOs), and members of the public, to be informed of new work in Canadian standards development, and allows SCC-accredited SDOs to identify and resolve potential duplication of standards and effort.

Individual SDOs are responsible for the content and accuracy of the information presented here. The text is presented in the language in which it was provided to SCC.