Information technology - Service management - Part 10: Concepts and vocabulary

CSA Group
Standards Development Organisation:
Canadian Standards Association (operating as CSA Group)
Working Program:
View the CSA work program
Designation Number:
CSA ISO/IEC 20000-10:19
Standard Type:
National Standard of Canada - Adoption of International Standard
Standard Development Activity:
Reaffirmation
ICS code(s):
35.020; 03.080.99
Status:
Proceeding to development
SDO Comment Period Start Date:
SDO Comment Period End Date:
Posted On:

Scope:

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

 

This document can be used by:

 

a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

Project need:

To review the Standard within the required 5 year period.

Note: The information provided above was obtained by the Standards Council of Canada (SCC) and is provided as part of a centralized, transparent notification system for new standards development. The system allows SCC-accredited Standards Development Organizations (SDOs), and members of the public, to be informed of new work in Canadian standards development, and allows SCC-accredited SDOs to identify and resolve potential duplication of standards and effort.

Individual SDOs are responsible for the content and accuracy of the information presented here. The text is presented in the language in which it was provided to SCC.