Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users

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CSA Group
Standards Development Organisation:
Working Program:
Designation Number:
CAN/CSA-Z24510-10
Standard Type:
National Standard of Canada - Adoption of International Standard
Standard Development Activity:
Reaffirmation
Status:
Proceeding to development
SDO Comment Period Start Date:
SDO Comment Period End Date:
Posted On:

Scope:

Scope

This International Standard specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of this International Standard: - the definition of a language common to the different stakeholders; - the definition of key elements and characteristics of the service to users; - the objectives for the service with respect to users' needs and expectations; - guidelines for satisfying users' needs and expectations; - service to users assessment criteria; - introduction to performance indicators; - examples of performance indicators.

The following are outside the scope of this International Standard: - methods of design and construction of drinking water and wastewater systems; - the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting; - topics relating to the system inside buildings.

NOTE 1 This International Standard, ISO 24511 and ISO 24512 comprise a series of standards addressing water services. It is therefore advisable to use these three International Standards in conjunction with each other.

NOTE 2 The list of terms and definitions in Clause 2 is common to this International Standard, ISO 24511 and ISO 24512.

NOTE 3 Annex A contains three tables of correspondence between equivalent terms in English, French and Spanish.

Note: The information provided above was obtained by the Standards Council of Canada (SCC) and is provided as part of a centralized, transparent notification system for new standards development. The system allows SCC-accredited Standards Development Organizations (SDOs), and members of the public, to be informed of new work in Canadian standards development, and allows SCC-accredited SDOs to identify and resolve potential duplication of standards and effort.

Individual SDOs are responsible for the content and accuracy of the information presented here. The text is presented in the language in which it was provided to SCC.