Spas - Customer Service

Bureau de normalisation du Québec (BNQ)
Standards Development Organisation:
Bureau de normalisation du Québec
Contact Information:
Bureau de normalisation du Québec
Working Program:
View the BNQ work program
Designation Number:
BNQ 9700-040
Standard Type:
Consensus SDO Standard
Standard Development Activity:
Amendment Revision
Status:
Proceeding to development
SDO Comment Period Start Date:
SDO Comment Period End Date:
Posted On:

Scope:

Purpose

This standard specifies requirements relating to the characteristics encouraging the quality and reli-ability of the services offered to customers at spas, the characteristics of the equipment and prem-ises, as well as the clarity of the communications and terms used.

                  NOTE — Customers include tourists, excursionists and local clientele.

 

Scope

This standard applies to all establishments, regardless of the level of luxury of the product offered or of the premises.

NOTE — This document was developed to serve as a reference document for conformity evaluation activities of specific services. Conformity evaluation is defined as the systematic examination of the extent to which a service fulfils specified requirements.

Note: The information provided above was obtained by the Standards Council of Canada (SCC) and is provided as part of a centralized, transparent notification system for new standards development. The system allows SCC-accredited Standards Development Organizations (SDOs), and members of the public, to be informed of new work in Canadian standards development, and allows SCC-accredited SDOs to identify and resolve potential duplication of standards and effort.

Individual SDOs are responsible for the content and accuracy of the information presented here. The text is presented in the language in which it was provided to SCC.