Professional Customer Service - Funeral Service Providers

Bureau de normalisation du Québec (BNQ)
Standards Development Organisation:
Bureau de normalisation du Québec
Contact Information:
Bureau de normalisation du Québec
Working Program:
View the BNQ work program
Designation Number:
BNQ 9700-699
Standard Type:
Consensus SDO Standard
Standard Development Activity:
Amendment Revision
ICS code(s):
03.080.30
Status:
Proceeding to development
SDO Comment Period Start Date:
SDO Comment Period End Date:
Posted On:

Scope:

Purpose and Scope

This standard is intended to establish requirements related to the quality of customer service offered by funeral service providers.

When this service standard concerns management activities, such as the management of human re-sources, it deals only with aspects related to the quality of customer service.

This standard does not apply to businesses that sell products and supplies to funeral service pro-viders.

This document was developed to serve as a reference document for conformity evaluation activities of specific services.

Project need:

At the end of the systematic review, the committee has decided to publish a modification.

Note: The information provided above was obtained by the Standards Council of Canada (SCC) and is provided as part of a centralized, transparent notification system for new standards development. The system allows SCC-accredited Standards Development Organizations (SDOs), and members of the public, to be informed of new work in Canadian standards development, and allows SCC-accredited SDOs to identify and resolve potential duplication of standards and effort.

Individual SDOs are responsible for the content and accuracy of the information presented here. The text is presented in the language in which it was provided to SCC.