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This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints...

The purpose of the NSC is to build upon CSA Plus 4013 to set normative language for the best methods to formulate and interpret IDF curves in a climate change context. The new NSC will assist users in better preparing...

This part of IEC 61215 lays down IEC requirements for the design qualification and type approval of terrestrial photovoltaic modules suitable for long-term operation in general open-air climates, as defined in IEC 60721-2-1...

1.1 Application This Guideline describes a series of core principles, guiding concepts, and tools applicable to the design and provision of products, services, and environments (PSE) that facilitate use by seniors and those...

This Code applies to the design, location, construction, operation, operator training, and maintenance of LNG refuelling stations, including mobile refuelling units, with single containment storage tanks up to 265 cubic...

1.1.1 The application of these requirements shall be limited to gas-fired waterless toilets which are manufactured, sold and installed as a packaged, completely assembled, unit. 1.1.2 Gas-fired toilets approved under these...

This document defines quality measures useful for requirements and evaluation of IT service quality in terms of characteristics and sub-characteristics defined in ISO/IEC TS 25011. This document contains a basic set of...

This document is a specialization of the more general reference model for software and systems product line engineering and management described in ISO/IEC 26550. The specialization defined herein addresses a class of methods...

This document provides management and engineering guide to the intermediate profile described in terms of business management, project management, software implementation and acquisition processes. This document is applicable...

1.1 Fields of application These Service Delivery guidelines are applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people. This document provides...