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This National Standard of Canada is equivalent to International Standard ISO/IEC 20000-2:2005. 1 Scope This part of ISO/IEC 20000 represents an industry consensus on quality standards for IT service management processes. These service management processes deliver the best possible service to meet a customer#s business needs within agreed resource levels, i.e. service that is professional, cost-…

This National Standard of Canada is equivalent to International Standard ISO/IEC TR 21000-1:2004. 1 Scope This Technical Report has been prepared within ISO/IEC JTC 1/SC 29/WG 11 to reflect the progress made on the definition of the MPEG-21 Multimedia Framework. This progress is a result of the combination of WG 11's efforts to standardise the parts of the multimedia framework where…

This National Standard of Canada is equivalent to International Standard ISO/IEC 18051:2004. 1 Scope This Standard specifies the Services and Event Reports for Computer-Supported Telecommunications Applications, Phase III (CSTA). This Standard is focused on providing application service interfaces to a Switching Function, Computing Function and a Special Resource Function. A CSTA…

This National Standard of Canada is equivalent to International Standard ISO/IEC 13249-3:2003. 1 Scope This part of ISO/IEC 13249: a) introduces the Spatial part of ISO/IEC 13249, b) gives the references necessary for this part of ISO/IEC 13249, c) defines notations and conventions specific to this part of ISO/IEC 13249, d) defines concepts specific to this part of ISO/IEC 13249, e) defines…

This National Standard of Canada is equivalent to International Standard ISO/IEC 15444-5:2003. 1 Scope ITU-T Rec. T.800 | ISO/IEC 15444-1 defines a set of lossless and lossy compression methods for coding continuoustone, bi-level, greyscale or colour digital still images. This Recommendation | International Standard provides two independently created software reference implementations of ITU-T…

This National Standard of Canada is equivalent to International Standard ISO/IEC 13250:2003. 1 Scope NOTE 1 This clause defines the scope of this International Standard. It should not be confused with the concept of .scope. defined in 3.16, which only applies in the context of topic maps. Topic maps enable multiple, concurrent views of sets of information objects. The structural nature…

This National Standard of Canada is equivalent to International Standard ISO/IEC 6592:2000. 1 Scope This International Standard gives guidelines for the documentation of information systems (ISs) and is intended for use in that area. This International Standard is applicable to the software of IS. However, some aspects of hardware, e.g. configuration of the system, are included. This…

This National Standard of Canada is equivalent to International Standard ISO/IEC 18051:2000. 1 Scope This International Standard specifies the Services and Event Reports for Computer-Supported Telecommunications Applications, Phase III (CSTA). This International Standard is focused on providing application service interfaces to a Switching Function, Computing Function and a Special…

This national Standard of Canada is equivalent to international Standard ISO 10002:2004. 1 Scope This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints handling process described is suitable for use as one of the processes of an overall…

This National Standard of Canada is equivalent to International Standard ISO/IEC TR 21000-1:2001 (first edition, 2001-12-15). 1 Scope This Technical Report has been prepared within ISO/IEC JTC 1/SC 29/WG 11 to introduce the MPEG-21 Multimedia Framework. It identifies the requirements that need to be met to achieve the definition of this framework. It is proposed that this will be achieved…