Search

This document provides a data model and encoding rules for the use of radio frequency identification (RFID) tags for items appropriate for the needs of all types of libraries (including national, academic, public, corporate, special, and school libraries). This document specifies the rules for encoding —    a subset of data elements taken from the total set of data elements listed in ISO 28560‑1…

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

This part of ISO 10896 specifies safety requirements and verification for rough-terrain variable-reach trucks as defined in ISO 5053-1 (hereafter referred to as “trucks”) designed to tow trailers and/or equipment (hereafter referred to as “towed entities”) with a maximum design speed below or equal to 40 km/h (subcategory ‘a’). Note Local regulations can apply when trucks are used to tow towed…

This document provides a framework of recommendations for organizations that offer a public-facing digital product or service for which they conduct trust and safety operations to control or manage content- and conduct-related risks. This document also includes recommendations for assessing the implementation of practices for addressing content- and conduct-related risks.

This document specifies requirements for sample containers intended for the storage of biological materials in biobanks. In addition to general requirements, this also includes special requirements depending on the storage conditions, the biological material and the intended use, as well as requirements for documentation and quality control. These requirements ensure a defined quality for the…

This document provides requirements and guidelines in order to ensure a minimum quality for online and onsite Tourist Information Services provided by Tourist Information Offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors’ expectations. This document is the revision of ISO 14785 whose contents have been updated and includes now guidelines to…

This document will provide guidance for use for establishing, developing, implementing, evaluating, maintaining and improving an effective anti-fraud management system. The guidance will be generic and applicable to all organizations, regardless of type, size and nature of activity, and whether in the public, private or not-for-profit sectors. The guidance will include: • creation and…

This document defines terms used in the field of project, programme and portfolio management. It can be used by any type of organization, including public or private, and any size or sector, as well as any type of project, programme or portfolio in terms of complexity, size or duration.

This document specifies the minimum requirements for the safe and independent access and use of lifts by persons, including persons with disabilities. It covers the needs of persons with disabilities according to Annex A. NOTE For guidance on solutions for increased accessibility and usability, see Annex D. This document is not applicable to lifts installed before the date of its publication.