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This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and service-related codes containing...

This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization...

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints...

This document specifies requirements and provides recommendations and guidance for the design, construction, transportation, installation and decommissioning of offshore structures related to the activities of the petroleum...

This part of IEC 61010 applies to hand-held and hand-manipulated PROBE ASSEMBLIES of the types described below, and related accessories which are intended for professional, industrial process, and educational use. These PROBE...

This part of ISO/IEC TR 18047 defines test methods for determining the conformance of radio frequency identification (RFID) devices (tags and interrogators) for item management with the specifications given in ISO/IEC 18000-6...

This part of ISO/IEC 9797 specifies three MAC algorithms that use a secret key and a hash-function (or its round-function) with an n-bit result to calculate an m-bit MAC. These mechanisms can be used as data integrity...

This Part of ISO/IEC 21000, entitled Digital Item Processing (DIP), specifies the syntax and semantics of tools that may be used to process Digital Items. The tools provide a normative set of tools that specify the processing...

1.1 Introduction MPEG-21 will provide an over-arching framework within which many elements of multimedia are brought together. In particular, coded representations of content will be juxtaposed with metadata descriptors and...

1.1 General This part of ISO/IEC 21000 specifies - how to express Event Report Requests (ER-R) that contain information about which Events to report, what information is to be reported and to whom; - how to express Event...

Scope This part of ISO/IEC 27033 provides an overview of network security and related definitions. It defines and describes the concepts associated with, and provides management guidance on, network security. (Network...

This part of ISO 19901 specifies requirements for controlling the weight and centre of gravity (CoG) by means of mass management during the engineering and construction of structures for the offshore environment. The...