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Notice of Intent
Quality management -- Customer satisfaction -- ...
This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints handling...
Notice of Intent
Quality management — Customer satisfaction — ...
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints...
Notice of Intent
Quality management -- Customer satisfaction -- ...
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints...
Accreditation Bulletin
Updated Accreditation Services Program Overview
Action required Effective the date of release of this bulletin, all customers are required to note the changes in the revised Accreditation Program Overview . Affected customers All customers and applicants in all SCC...
Webpage
Thank you
Thank you for submitting your complaint. If you don’t hear from us in a timely fashion, please reach out to us directly at complaints-plaintes@scc.ca . Nous avons bien reçu votre plainte. Si vous ne recevez pas de réponse de notre part en temps opportun...
Notice of Intent
Quality management — Customer satisfaction — ...
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization...
Notice of Intent
Quality management -- Customer satisfaction -- ...
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization...
Accreditation Bulletin
Updated Accreditation Services Program Overview
Action required Take note of the changes in the revised Accreditation Program Overview . Affected customers All customers, applicants, assessors and inspectors in all SCC accreditation and recognition programs. Background As...
Publications
Accreditation Requirements - Sustainable Forestry...
Accreditation requirements for Sustainable Forestry Initiative chain of custody and labeling certification bodies SFI 2022 Section 9 Audit Procedures and Auditor Qualifications and Accreditation Certification standards SFI...
Notice of Intent
Quality Management - Customer Satisfaction - ...
This International Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the...
Accreditation Bulletin
IAF MD 7:2023 Harmonization of Sanctions and ...
Action required Take note that the International Accreditation Forum (IAF) has released IAF MD 7:2023 IAF Mandatory Document for the Harmonization of Sanctions and Dealing with Fraudulent Behaviour earlier this year. Affected...