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Notice of Intent

Quality Management - Customer Satisfaction - ...

This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system...
Notice of Intent

Quality management - Customer satisfaction - ...

This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system...
Notice of Intent

Quality management - Customer satisfaction - ...

1 Scope This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT)...
Notice of Intent

Quality Management - Customer Satisfaction - ...

This International Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the...
Publications

Requirements and Guidance – Accreditation of ...

This document specifies the requirements and guidance for the accreditation of Standards Development Organizations (SDOs). For the purposes of expediency, the acronym R&G – SDO will be used. The SDO accreditation requirements...
Notice of Intent

Quality management -- Customer satisfaction -- ...

This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization...