Improving service performance through ITSMS accreditation
We’ve expanded our support for digital resilience by offering accreditation for certification bodies auditing service management systems to ISO/IEC 20000-1, guided by the internationally recognized ISO/IEC 20000-6 standard.
This program helps certification bodies meet growing demand for trusted, third-party confirmation of their service quality and performance. As organizations across sectors look to streamline operations, improve customer experience and align IT services with business strategy, ISO/IEC 20000-1 offers a proven framework for delivering reliable and efficient services.
Why ITSMS matters in a digital world
ISO/IEC 20000-1 provides a flexible, structured framework for managing services across their full lifecycle—from planning and design to transition, delivery and continual improvement. It is designed to help organizations operate more efficiently, improve service quality and align service management with business priorities.
The standard is also highly compatible with other management systems such as ISO 9001 (quality) and ISO/IEC 27001 (information security), making it easier for organizations to build integrated systems that support innovation, agility and compliance.
Today’s service providers operate in fast-moving environments where both structure and responsiveness are essential. ISO/IEC 20000-1 aligns well with modern development approaches such as Agile, providing assurance without limiting flexibility. It’s a standard that scales with ambition.
As Canada’s national accreditation body, we’re proud to support certification bodies that want to deliver consistent, high-quality service management system audits. Our accreditation program helps extend their reach and credibility in sectors where excellence in service delivery is a differentiator.
“Our customers tell us they value working with us because we understand their business and speak their language. We’re committed to providing responsive, knowledgeable support that helps them grow their programs and meet their clients’ needs with confidence.”
— Nadine Ghie, Manager, Accounts Management
Why accreditation matters
Accredited certification bodies undergo independent evaluation to ensure they meet internationally recognized requirements. Our accreditation provides assurance of impartiality, technical competence and consistent audit quality.
For service providers and their customers, that translates to stronger confidence in certification outcomes, better alignment with global best practices and greater resilience in service delivery.
Unlike non-accredited certification services, working with an accredited body provides assurance that certifications are backed by a trusted quality infrastructure. This is especially important for organizations managing risk, scaling operations, or operating in highly regulated or customer-centric environments.
Get started
- Existing customers: Contact your account manager to discuss how this program supports your portfolio.
- New applicants: Submit a quote request to begin the accreditation process.